FAQ

FOR CLIENTS

1. Types of files, form and time of delivery:
– The production cycle (and order completion) starts on the day in which we receive a correctly filled order form (.xls or email) and original materials in required format(s) and the client’s approval
– the duration of order completion is decided individually and depends on the complexity of the project and the number of copies

CD imprint / cover printing:
– we accept materials in digital form on CDs and DVDs (PDF, minimum of 300dpi, CMYK)
– we kindly ask you to send us CMYK materials with embedded fonts and minimum 3mm of bleed
– in case of Pantone print, we ask for the exact Pantone number/s. The price may vary depending on the quantity and different kinds of Pantone)
– we accept PROOF prints
– we accept special offers which include the design of the imprint / cover printing, DTP editing, cover design based on the client’s materials); this service is charged individually

Content of CDs and DVDs
– the content of a CD/DVD should be delivered digitally in DDP 2.0 format with MD5 checksum or traditionally on a CD-R/DVD-R disc (2 copies)
– we can create a DDP 2.0 (+MD5) picture from .wave, .aiff files on client’s special request and it is surcharged

2. DELIVERY
– we deliver CDs worldwide
– delivery cost is 35PLN netto in Poland ( the price may be higher for large orders)
– delivery cost for other countries is decided individually
– when delivered, a parcel should be checked in the presence of the courier, to make sure it is not damaged

3. PAYMENTS
– the client receives a proforma invoice once the production process has started
– the payment date counts from the day the invoice is issued and depends on individual arrangemnets of the contract signed with the client

4. LEGAL LIABILITY
– MonotypeRec. cannot be held responsible for delays in order completion resulting from unrelated factors such as strikes, demonstrations, road accidents, natural disasters etc.)
– MonotypeRec. cannot be held responsible for any mistakes or faults (arising) on the client’s side such as incorrectly prepared pressing materials (e.g. wrong order of tracks, no breaks between tracks, deformations of audio/video material) or printing materials (e.g. incorrect cover edition, incorrect Pantone definition); in such cases MonotypeRec. retains its eligibility for full payment as it was decided in the contract
– the client is entitled to make a COMPLAINT about a product if its faults result from factors different than incorrect preparation of pressing and printing materials